By Steve Lucas
February 24, 2015, 9:38 am
Updated by: February 24, 2015, 9:05 pm
Updated by: February 24, 2015, 9:05 pm
HSM Advisor crash [FIXED]
Eldar, Just upgraded to the latest rev. 1.143 this morning. Now when I try to add a tool it comes up with this error in the picture. Not sure what is different but I could not get back in to the software after this occurred. I had to uninstall the reinstall the software. then tried to add tool again and the same thing happened again. Please help I hope my Database has not been corrupted. I have a back up but I would rather not do a restore.
hsm_advisor.JPG
Eldar Gerfanov (Admin)
Updated by: Eldar Gerfanov (Admin)February 24, 2015, 9:06 pm
Hello. It works just fine when installed clean. It means there is something in your database/settings thats throwing it off. Please send me your entire HSMAdvisor folder so i can figure out what the problem is and fix it. I will repair your DB if it got damaged as well. EDIT: Update that fixes the issue has been released. Please download and re-install. Thank you. Regards.
Steve Lucas
Eldar, Thank you for the fix!! Your support is outstanding.