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By Steve Lucas

February 24, 2015, 9:38 am
Updated by: Eldar Gerfanov February 24, 2015, 9:05 pm

HSM Advisor crash [FIXED]

Eldar,
Just upgraded to the latest rev. 1.143 this morning. Now when I try to add a tool it comes up with this error in the picture.
Not sure what is different but I could not get back in to the software after this occurred. I had to uninstall the reinstall the software.
then tried to add tool again and the same thing happened again. Please help I hope my Database has not been corrupted. I have a back up but I would rather not do a restore.

hsm_advisor.JPG hsm_advisor.JPG

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Eldar Gerfanov

February 24, 2015, 12:09 pm
Updated by: Eldar GerfanovFebruary 24, 2015, 9:06 pm

Hello.

It works just fine when installed clean.
It means there is something in your database/settings thats throwing it off.

Please send me your entire HSMAdvisor folder so i can figure out what the problem is and fix it. I will repair your DB if it got damaged as well.

EDIT:

Update that fixes the issue has been released.
Please download and re-install.

Thank you.
Regards.

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Steve Lucas

February 25, 2015, 8:15 am

Eldar,
Thank you for the fix!!
Your support is outstanding.

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