By Steve Lucas
Updated by: February 24, 2015, 9:05 pm
HSM Advisor crash [FIXED]
Eldar,
Just upgraded to the latest rev. 1.143 this morning. Now when I try to add a tool it comes up with this error in the picture.
Not sure what is different but I could not get back in to the software after this occurred. I had to uninstall the reinstall the software.
then tried to add tool again and the same thing happened again. Please help I hope my Database has not been corrupted. I have a back up but I would rather not do a restore.
Eldar Gerfanov (Admin)
Updated by: Eldar Gerfanov (Admin)February 24, 2015, 9:06 pm
Hello.
It works just fine when installed clean.
It means there is something in your database/settings thats throwing it off.
Please send me your entire HSMAdvisor folder so i can figure out what the problem is and fix it. I will repair your DB if it got damaged as well.
EDIT:
Update that fixes the issue has been released.
Please download and re-install.
Thank you.
Regards.
Steve Lucas
Eldar,
Thank you for the fix!!
Your support is outstanding.