Not sure if this is intended behavior but my floating license seems to be considered active on only one PC even when that PC is turned off, and that seems like a bug.
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Eldar Gerfanov (Admin)
Can you attach a screenshot?
Atomkinder
I will when it hits again (takes some time to sync and kick me into Trial mode).
Eldar Gerfanov (Admin)
One way this could happen is if you stop using HSMAdvisor on one PC and then start using it on another PC less than 10 minutes later.
This causes the "Seat is Busy" error.
In my logs I see that happen last time on February 1st
Please confirm this is what is happening.
Atomkinder
Seems to happen when I change materials.
Atomkinder
This causes the "Seat is Busy" error.
In my logs I see that happen last time on February 1st
Please confirm this is what is happening.
Oh no, it's many hours in between uses. I haven't used it on the other computer since the 16th in this case.
Atomkinder
Last photo didn't seem to paste properly.
Eldar Gerfanov (Admin)
Updated by: Eldar Gerfanov (Admin)April 20, 2024, 9:34 am
Can you try to click "automatic registration"?
Does it clear the issue?
Also please email me the credentials you are using. It seems you have several licenses. I wonder if that is the issue.
Atomkinder
That does fix it! Seems a little unintuitive as my assumption is I am already registered :-P
I will note this for the future!
Atomkinder
Also please email me the credentials you are using. It seems you have several licenses. I wonder if that is the issue.
Sort of correct. The registration associated with my forum login email is not the one attached to this license issue. I will send you an email via that license email in an hour or so.