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Forums >>HSMAdvisor Support Forum >>Floating License
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By Atomkinder

February 18, 2021, 6:56 pm

Floating License

Not sure if this is intended behavior but my floating license seems to be considered active on only one PC even when that PC is turned off, and that seems like a bug.

Answers:
cant leave messages here
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Eldar Gerfanov (Admin)

February 18, 2021, 7:07 pm

Can you attach a screenshot?

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Atomkinder

February 18, 2021, 7:20 pm

I will when it hits again (takes some time to sync and kick me into Trial mode).

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Eldar Gerfanov (Admin)

February 18, 2021, 7:28 pm

One way this could happen is if you stop using HSMAdvisor on one PC and then start using it on another PC less than 10 minutes later. This causes the "Seat is Busy" error. In my logs I see that happen last time on February 1st Please confirm this is what is happening.

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Atomkinder

February 18, 2021, 7:33 pm

Seems to happen when I change materials.

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Atomkinder

February 18, 2021, 7:33 pm

Quote:
One way this could happen is if you stop using HSMAdvisor on one PC and then start using it on another PC less than 10 minutes later. This causes the "Seat is Busy" error. In my logs I see that happen last time on February 1st Please confirm this is what is happening.
Oh no, it's many hours in between uses. I haven't used it on the other computer since the 16th in this case.

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Atomkinder

February 18, 2021, 7:53 pm

Last photo didn't seem to paste properly.

HSMA.JPG HSMA.JPG
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Eldar Gerfanov (Admin)

February 18, 2021, 8:01 pm
Updated by: Eldar Gerfanov (Admin)

Can you try to click "automatic registration"? Does it clear the issue? Also please email me the credentials you are using. It seems you have several licenses. I wonder if that is the issue.

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Atomkinder

February 18, 2021, 8:07 pm

That does fix it! Seems a little unintuitive as my assumption is I am already registered :-P I will note this for the future!

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Atomkinder

February 18, 2021, 8:09 pm

Quote:
Also please email me the credentials you are using. It seems you have several licenses. I wonder if that is the issue.
Sort of correct. The registration associated with my forum login email is not the one attached to this license issue. I will send you an email via that license email in an hour or so.

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