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By alloutmx

June 24, 2013, 6:18 am
Updated by: Eldar Gerfanov July 15, 2013, 9:50 pm

update & key [User error 8-E]

Good morning Eldar, i just downloaded the update, do i need a new key? it says im on 30 day trial. before i did that, i was given a message that said i was on day 15 of a 14 day evaluation period. do i need to do anything special?

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Eldar Gerfanov

June 24, 2013, 10:56 pm

It sounds like you never entered the key i sent you.

Basically enter your name and last name, company name does not really matter.

You may need to use LOWER KEY register when typing your name and last name. (Weird thing happens to some users, but for others it fine)

After you enter correct info it will tell you whether it is OK.
If its OK it will force restart of the program.
Next time you launch it it will show your credentials where were Trial counter info and "Purchase" button.

2 problems may happen.
1) if you installed program into a folder with restricted access, it may not be able to write any data to the hard drive.
Its easy to spot the problem: no data will stick between launches and you will not be able to save any tools.
If that's the case please install the program into a default folder that installer suggests.

2) Your credentials don't match.
Either the name is misspelled, or you have a whitespace somewhere.
OR the Computer ID key used to purchase the program is different from the computer you are currently running it on.

IE: when your boss paid for the software he had to use the key of a computer the program was going to be installed on.
Each computer has its own Computer ID key - this way i make sure program does not go into the wild.

If that's the case please send me the PROPER computer key
with credentials you would like to use (name, last name).
I will simply reply to you with another License key for your actual computer.
BTW don't worry about showing your keys in public- each one is unique and one key can not be used on 2 different computers.

Please get back at me if you figure it out on your own.
Stuff like that is very important to everybody.

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Eldar Gerfanov

June 24, 2013, 11:07 pm

Also sorry for the delay- i needed to get to my computer to pull the info.
This is the information i have on your purchase:

craig
hargrave

Computer_ID:AFB0-A065-4CE4-D5BF-97A3
Serial_Key:VXJT-YF9J-AZN6-XXLH-RNPQ-MA11

Make sure your actual computer id key matches this one.
If it does, it should accept the license key.

If it still does not. I will fix it ASAP.

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alloutmx

June 25, 2013, 6:12 am

it says serial doesnt match first name last name or coputer id....(you misspelled computer on that promt) ;)

KEY NOT WORK WORK.jpg KEY NOT WORK WORK.jpg
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Eldar Gerfanov

June 25, 2013, 6:54 am

Lol i must have misspelled something when was entering your original info because the license key IS different.
Try this.

First Name:craig
Last Name:hargrave
Computer ID:AFBO-A065-4CE4-D5BF-97A3
Serial Key:XFLM-XC6P-BMXJ-RWMM-YQ80-SA11

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alloutmx

June 25, 2013, 8:09 am

No luck...is it because the version i purchased isnt the updated version i downloaded?

the key worked up until i downloaded the update...and im not a I.T. guy so maybe i messed it up...let me know if i should go get my IT guy or you can try and talk me thru it...im kinda smart/quick learner

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Eldar Gerfanov

June 25, 2013, 8:29 am

Nothing should have changed.....
I will find what's wrong in the evening.
Hang on.

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alloutmx

June 25, 2013, 9:29 am

no sweat. thank you sir

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Eldar Gerfanov

June 25, 2013, 6:47 pm
Updated by: Eldar GerfanovJuly 15, 2013, 9:47 pm

Hello Craig,
I ran some tests.
Turns out the very first key I sent you is the correct one.
___________________________
craig
hargrave
Computer_IDxxxxxxxxxxxxxxxxxxxxxxxxx
Serial_Key:xxxxxxxxxxxxxxxxxxxxxxxxxxx
____________________________
Maybe a whitespace crawled in at the end if something.
Tonight I will relase an update that takes care of that.
Also there will be some changes requested by Mr.Jamesu.
I also will include some diagnostic code to check things like that.
It should be ready for download in the morning.
Hope we can figure this out, I d really hate to send you the money back
:ohmy:
Bye.

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alloutmx

June 26, 2013, 5:10 am

yikes

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alloutmx

June 26, 2013, 5:11 am

what do you have for company name?

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Eldar Gerfanov

June 26, 2013, 5:16 am

Nothing company name does not matter.
It only takes name and last name.

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alloutmx

June 26, 2013, 7:57 am

yep..white space at end of key...i even typed it in by hand once yesterday. sorry for the trouble sir

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Eldar Gerfanov

June 26, 2013, 8:35 am

Lol.:hammer3:

You had me pulling some hair yesterday.
But it was a good lesson. Now it trims whitespaces orventimg such a misshap from happening.

Bye.

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